01Who we are
Alphex Studio (“Alphex Studio”, “we”, “us”, “our”) is a web design and development studio and a division of Alphex AI. This policy explains how we collect, use, share and protect personal data when you visit studio.alphexai.com, contact us, or work with us on a project.
We decide why and how the personal data described here is used. You can reach us at team@alphexai.com or on WhatsApp at +91 91824 19070.
02Information we collect
We collect only what we need to respond to you and do the work.
- Details you give us: your name, email, phone or WhatsApp number, business name, website URL, the service you need, your budget range and project details, when you use our quote form, email us or message us on WhatsApp.
- Project materials: logos, copy, images, brand guidelines, account access and other content you share while we work together.
- Technical data: your IP address, browser and device type, pages visited and referring page, usually recorded in standard server logs by our hosting provider.
- Communications: records of our emails, calls and messages, including your goals and feedback.
Our site is meant for businesses and adults. We don’t knowingly collect personal data from anyone under 18.
03How we use your information
- Reply to your enquiry, prepare quotes and recommend the right scope.
- Plan, design, build, launch and support your website or project.
- Send invoices, manage payments and keep our records.
- Keep in touch about your project by email, phone or WhatsApp.
- Keep the site secure, prevent abuse and fix technical problems.
- Improve our site, services and the way we work.
- Meet our legal, tax and accounting obligations.
We only send marketing about our services if you’ve asked for it or it relates to a project you’ve discussed with us. You can opt out at any time.
04Consent and lawful use
We process personal data on the basis of your consent, for example when you submit the quote form or message us, and for other purposes the law allows, such as performing a contract with you, complying with legal obligations, or responding to a request you made.
We follow India’s Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules made under them, as they apply to us. You can withdraw your consent at any time by emailing us. That won’t affect processing already done, but we may no longer be able to continue the related service.
05Cookies and tracking
This website doesn’t currently use advertising cookies, social-media pixels or cross-site tracking. Our hosting provider may record standard server logs.
The site loads fonts from Google Fonts, so your browser requests font files from Google’s servers, and Google may receive your IP address and basic request details. If we add analytics or other tools that use cookies or similar technologies, we’ll update this policy and, where required, ask for your consent first.
07Transfers outside India
Some of our providers may store or process data on servers outside India. Where that happens, we take reasonable steps to keep your data protected, and we only make transfers that applicable Indian law permits.
08How long we keep it
- Enquiries that don’t become projects: generally no longer than 24 months after our last contact.
- Client project records: for the life of the project, then as long as needed for support and for legal, tax and accounting requirements.
- Server logs: for the period set by our hosting provider.
When we no longer need personal data, we delete or anonymise it.
09How we protect it
We use reasonable technical and organisational safeguards, including encrypted connections (HTTPS) and access limited to people who need it. No online system is completely secure, so we can’t guarantee absolute security. If a personal data breach affects you, we’ll notify you and the relevant authority as the law requires.
10Your rights
Under applicable law you may:
- ask for a summary of the personal data we hold about you and who we’ve shared it with;
- ask us to correct inaccurate or incomplete data;
- ask us to erase data we no longer need, subject to legal retention duties;
- withdraw your consent at any time;
- nominate another person to exercise your rights if you die or become unable to; and
- seek grievance redressal (see below).
To use any of these rights, email team@alphexai.com from the address you used with us. We may need to verify your identity first. We aim to respond within 30 days.
11Grievances
If you have a concern about how we handle your personal data, write to team@alphexai.com with the subject line “Privacy grievance”. We’ll acknowledge it and work to resolve it promptly. If you’re still not satisfied, you may approach the Data Protection Board of India or any other authority competent under applicable law.
12Changes to this policy
We may update this policy from time to time. The effective date at the top of the page shows when the current version took effect. For significant changes we’ll say so on the site or contact you directly where appropriate. If you keep using the site after an update, the updated policy applies.
13Contact us
Questions about this policy or your data? We’re happy to help.